Website subscription and account FAQs

Options for a digital Clean Cloth Nappies subscription:

• Annual AUD/$30 (12 month recurring billing cycle)
• Quarterly AUD/$15 (3 month recurring billing cycle)
• Removing mould from textiles AUD/$10 (2 month recurring billing cycle)

By Subscribing, you acknowledge and agree that you are entitled to purchase a subscription from Clean Cloth Nappies for personal use only. You agree and acknowledge that subscriptions cannot be exploited for any commercial purpose, including on-selling your subscription to any third party. You agree and acknowledge that you will not share the content with other parties.

If you distribute paywalled information, your subscription will be terminated and you will be removed from the Clean Cloth Nappies Facebook group without notice.

Please read the Terms and Conditions of website subscription for full details.

Frequently asked questions

How do I log onto my Subscription?

Via the Log On page, it is located under the Becoming a Website Member menu.

I can’t log in, what should I do?

If you can’t log in, please try a different browser (Chrome is often the best option), clear your browser cache, or try a different device, check you have entered in the correct user name and password. Please choose the Forgot Password option to reset your password. If you are still having issues please email [email protected]

How do I change my password?

Select the Change password option on the Account page. Please choose the Forgot Password option to reset your password.

How do I change my subscription?

You can do so by choosing the Change option on the Account page, and complete the payment process to finalise the account change.

If you started on the Quarterly option and would like to move to the Annual option, payment will need to be resubmitted. Previous payments up to the total amount for an Annual subscription, are non-refundable. Subscriptions will not automatically transfer from Quarterly to Annual once the payment for Annual has been reached.

How do I cancel my subscription?

You can do so by choosing the Cancel option on the Account page. It is the Subscriber’s responsibility to cancel their digital membership.

Please read the Terms and Conditions of website subscription for full details.

I cancelled my Subscription but I want to rejoin

If cancelling your subscription, and wish to reapply, you will have to resubmit payment for that month. The fee is non-refundable. Please resubscribe via the Account page.

If you cancel the reoccurring payment it will automatically cancel your Subscription

Cancelling your reoccurring payment will cancel your Subscription, access will expire at the renewal date. The fee is non-refundable.

Payments

The date on which payment is taken may change based on the calendar month ie. subscriptions that have begun on the 1st of the month, may have payment taken after or prior to the 1st of the month.

I paid for a subscription but I want a refund

Please read through the Terms and Conditions, refunds are not provided due to change of mind, or if accounts have not been cancelled in time prior to renewal of payment.

Refunds are only provided in situations of system errors; for example, double payments.

Please contact [email protected] if you have any other enquires.