Warranty information for cloth nappies

Australia has consumer guarantees1 that are separate from retailers or manufacturers warranties. As long as a consumer is using an item for the purpose that was intended, in a reasonable manner and time frame, they are covered by these guarantees.

Using laundry products in the way they were intended and following instructions provided, won’t damage nappies. Misuse will damage nappies. For example, using undiluted bleach on any nappy parts, or putting PUL shells or AIO nappies in a 95⁰C cycle.

Second-hand nappies are not covered by Australian consumer guarantees.

If there are issues with nappies purchased new, first contact the retailer or manufacturer. In most situations, the situation can be resolved with the business.

CCN advice is not intended to replace reasonable manufacturers recommendations, especially if they already align with CCN suggestions, and shouldn’t be used as justification for warranty claims.

References

  1. Australian Competition and Consumer Commission, Consumer guarantees (January 26, 2022) <https://www.accc.gov.au/consumers/consumer-rights-guarantees/consumer-guarantees>.